SET SAIL AI · VOICE AI
Every call answered
with purpose.
Set Sail Voice AI is the enterprise voice solution from a leading Hong Kong enterprise AI provider. It automates contact-centre calls, public information lines, appointments, and routine service requests while preserving contextual warm transfers to human agents.
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How does Set Sail Voice AI handle a call?
Voice AI listens to natural speech, identifies intent, retrieves approved information, and follows connected service workflows. It can resolve routine calls or transfer complex cases with a transcript and context.
Business objective
What business outcome does Voice AI target?
Replace repetitive call-centre handling with natural voice-to-voice AI that understands, answers, and completes service requests.
How does Voice AI work?
Natural two-way speech
Handle real spoken language with interruption, clarification, and multilingual intent recognition.
Context on every call
Use approved customer and service data to keep answers accurate and relevant.
Intelligent escalation
Transfer complex cases with the transcript, identified intent, and suggested next action.
CONTACT-CENTRE INTEGRATION
How does Voice AI work with existing call-centre applications?
Set Sail Voice AI connects with the organisation’s telephony and contact-centre environment to answer calls, retrieve approved knowledge, and complete backend workflows. It can work alongside platforms such as Avaya and Genesys while preserving the existing human-agent desktop and routing model.
- Connect through approved SIP, CTI, APIs, and enterprise workflow interfaces.
- Resolve routine calls using knowledge and connected backend services.
- Escalate exceptions through a warm call transfer with full context.
AVAYA
SIP · CTI · APIsROUTINE REQUESTAutomated resolutionApproved knowledge · Backend fulfilment
↗WARM CALL TRANSFER
AGENT NOTIFIED BEFORE CONNECTION“Customer is asking about…”Question · Intent · Call summary · Transcript · Collected details
●Human agentContinues without making the customer repeat the issue
Avaya and Genesys are shown as examples of contact-centre platforms. All trademarks belong to their respective owners.
Which Voice AI workflows can be automated?
Contact centres
Resolve high-volume routine calls without a hold queue.
Public information
Provide consistent guidance during demand peaks and outside office hours.
Appointments and service
Confirm, change, and manage requests directly during a conversation.
Answers at a glance
Questions about Voice AI
What is voice-to-voice AI?
Voice-to-voice AI listens, reasons, and responds in spoken language without requiring callers to use keypad menus or fixed commands.
Can Voice AI transfer calls to people?
Yes. A warm call transfer can connect the caller to the appropriate human agent while notifying that agent of the caller’s question, identified intent, call summary, transcript, and collected details.
Which languages can Voice AI support?
Deployments can support Cantonese, Mandarin, English, Thai, and other languages according to the selected speech and language models.
Can Voice AI run 24/7?
Yes. It is designed for continuous service, with monitoring, fallback, and human escalation configured for each deployment.
SET SAIL AI
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