SET SAIL AI · KIOSK AI
A smarter welcome
in the real world.
Set Sail Kiosk AI is the physical-service solution from a leading Hong Kong enterprise AI provider. It delivers multilingual reception and concierge assistance for stations, hospitals, airports, service counters, retail spaces, and events.
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What can an AI Kiosk do for visitors?
Kiosk AI combines voice, text, visual guidance, and connected service information. It can answer questions, guide journeys, collect requests, and escalate situations to on-site teams.
Business objective
What business outcome does Kiosk AI target?
Deploy a multilingual AI reception and concierge for stations, hospitals, airports, counters, and public-service locations.
LIVE DEPLOYMENTHong Kong International Airport
PHYSICAL-SERVICE INTELLIGENCE
How does Kiosk AI help every visitor?
A single digital-human interface combines natural conversation, real-time knowledge, wayfinding, and live-service escalation for busy public environments.
Intent classification with NLP, LLM and DKR™
Understand natural questions and retrieve approved, current service information.
Digital human and natural voice
Offer an approachable on-screen guide with a configurable avatar and voice.
Noise cancellation
Combine hardware and software processing for clear conversations in public spaces.
Wayfinding
Guide visitors to facilities, counters, transport links, and destinations.
Call-centre integration
Escalate complex or sensitive enquiries to a human service team with context.
Camera-assisted presence detection
Detect an approaching visitor and begin the approved experience at the right time.
Where are AI Kiosks most useful?
Transport and public service
Answer route, facility, service, and wayfinding questions.
Healthcare and government
Guide visitors to the correct counter, information, or next step.
Retail, hospitality, and events
Provide product discovery, venue navigation, and multilingual concierge support.
Answers at a glance
Questions about Kiosk AI
What is the difference between an AI Kiosk and an automated kiosk?
An automated kiosk follows fixed menus. An AI Kiosk understands natural-language questions, retrieves context, and can adapt its guidance or workflow.
Can Kiosk AI provide directions?
Yes. It can combine conversational answers with maps, visual instructions, and location-specific service information.
Is Kiosk AI multilingual?
Yes. Language coverage can include Cantonese, Mandarin, English, Thai, and other deployment-specific languages.
Can staff take over from the kiosk?
Yes. Escalation can notify or connect on-site teams when a request is urgent, sensitive, or outside the kiosk’s permissions.
SET SAIL AI
Ready to see Kiosk AI in action?
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