Question Answering
& Service Agents
GenAI CS AgentGenAI Sales AgentDynamic Knowledge Retrieval (DKR)Multi-model LLMs & RAG guardrails
One secure control plane
The Set Sail AI
Agentic Platform.
Every channel connects to one governed intelligence layer: a shared knowledge base, specialist agents, enterprise skills, and the controls to deploy AI with confidence.
Social Media
Channels
Channels
Web & App
SDK
SDK
Kiosk /
Digital Humans
Digital Humans
Email
Channels
Channels
IVR / Voice
Call Centre
Call Centre
Live Chat
& Human Handoff
& Human Handoff
↕Smart routing based on inquiry, agent skill, time, and context↕
Question Answering
AI Agent Platform
Knowledge Base AIEnterprise SkillsMCP Tools & Multi-agent Workflows
Claw of Duty Platform
Agent WorkspaceAgent KanbanPermission ManagementApproval SuiteSandbox EnvironmentAudit & Activity Logs
Management PortalAnalytics · Content Updates · Access Control · Versioning · User & Permission Management · Benchmark Suite
CDP / CRMRPALive Chat
Data WarehouseCase ManagementAnalytics
Deploy your way: Cloud · Hybrid · On-premises
Enterprise-proven
Chosen for the moments
that matter most.
From public services to global brands, leading organisations rely on Set Sail to deliver reliable, human-centred AI experiences at scale.
One connected platform
Every interaction. One intelligence layer.
Deploy specialised agents wherever your customers and teams need them—without creating another disconnected system.
01 · OMNICHANNEL SERVICE
Chat AI
Automate customer service and pre-sales enquiries across every digital channel.
>90%CS automation rate>30%AI sales conversion
Explore solution →02 · CONTACT CENTRE
Voice AI
Replace repetitive call-centre handling with natural, voice-to-voice AI.
>90%inquiries self-served3×agent productivity
Explore solution →03 · PUBLIC SERVICE
Kiosk AI
Reception and concierge AI for stations, hospitals, counters, and public services.
99.5%AI factual correctness1–2headcounts saved / site
Explore solution →04 · INBOX AUTOMATION
Email AI
Triage, answer, route, and automate every incoming organisational email.
>93%emails handled by AI75%faster turnaround
Explore solution →✦
New
05 · SECURE LOCAL AGENT
Claw AI
Claw of Duty: a secure enterprise personal assistant for every employee.
50+approved integrationsHITLcontrol & approvals
Discover Claw of Duty →✦✦✦
New product · clawofduty.ai
Meet the agent that takes the wheel.
Claw of Duty goes beyond conversation. It observes, plans, and securely completes browser-based tasks—turning repetitive digital work into a reliable autonomous workflow.
Browser-native executionHuman-in-the-loop controlAudit-ready actions
Visit clawofduty.ai ↗Built for outcomes
Automation people
actually feel.
Set Sail turns fragmented touchpoints into a single, responsive service layer that knows the context and can complete the work.
01 / SERVICE
>90%Queries self-served
02 / EFFICIENCY
>75%Lower operational cost
03 / SCALE
120M+AI replies each year
A better way to serve
When the experience
is urgent, AI is ready.
See how MTR expanded access to immediate, consistent assistance across some of Hong Kong’s busiest customer touchpoints.
Read the MTR story →
MTR · VOICE AIA new standard for always-on public service.
Company facts
Who is Set Sail AI?
Set Sail AI is a Hong Kong-founded enterprise AI company established in 2015 by co-founders Sunny Wong and Jovian Ling. The company develops governed AI agents for customer service, sales, public services, and employee workflows.
- Platform: Chat AI, Voice AI, Email AI, Kiosk AI, knowledge, enterprise skills, MCP tools, and Claw of Duty.
- Customers: Enterprise, government, education, transport, retail, finance, healthcare, and hospitality organisations.
- Regional offices: Hong Kong, Singapore, Thailand, and Macau.
Answers at a glance
Frequently asked questions
What is the Set Sail AI Agentic Platform?
The Set Sail AI Agentic Platform connects chat, voice, email, kiosks, knowledge, enterprise skills, MCP tools, and secure autonomous agents through one governed intelligence layer.
Which business channels can Set Sail AI automate?
Set Sail AI supports social messaging, web and app chat, voice and IVR, organisational email, AI kiosks, live chat, and secure browser-based employee workflows.
Can Set Sail AI connect to enterprise systems?
Yes. Deployments can connect approved CRM, CDP, case-management, data-warehouse, analytics, RPA, and other business systems through APIs, enterprise skills, and MCP tools.
How can Set Sail AI be deployed?
The platform supports cloud, hybrid, and on-premises deployment patterns according to the organisation’s security, data, and integration requirements.
Where does Set Sail AI operate?
Set Sail AI has regional offices in Hong Kong, Singapore, Thailand, and Macau and serves enterprise and public-sector organisations across Asia.
Make the next move
Build the agent
your business needs.
Arrange a tailored demo to see how Set Sail AI can automate your highest-volume service workflow—securely, with measurable outcomes.
Hong KongSingaporeThailandMacau