Enterprise-grade Agentic AI Platform
Elevate Every Customer Interaction with AI Agents Which Think, Act and Respond
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Streamline customer service operations with accurate, faster and personalized interactions, powered by our platform's superior AI capabilities.
- Human-like conversations via voice, chat & email
- Speed and accuracy through 15+ LLMs
- 150+ plug-and-play integrations to go live faster
Trusted by 1300+ global brands
Award-Winning Success Story
Our commitment to innovation and excellence is recognized by industry leaders. We are proud that our work has been honored with a prestigious award.
AI+ POWER AWARDS 2025
MTR's Pilot AI Voice Virtual Assistant
Our collaboration with MTR Corporation to develop their pilot AI Voice Virtual Assistant was named the AI Project of the Year. This project showcases the power of our Agentic AI platform to handle complex, real-world customer service challenges in the transportation sector, setting a new benchmark for passenger experience.
Transform Your Call Center with Proven Results
Deploying our Smart Voice AI delivers immediate and measurable improvements to your most critical call center metrics.
>90%
Voice Inquiries Self-Served
>80%
Reduction in Call Wait Time
3X
Agent Productivity
Unify brand voice across channels:
Customers expect personalized and contextually relevant interactions when they interact with voice AI agents.
By accessing details of previous issues or tickets across channels, voice AI agents get enough context to have contextual conversations with customers.
Personalize conversations with advanced voice capabilities
Deploy multilingual AI for Voice, adept at active listening, and context-switching, to handle customer interruptions with context and empathy.
Enhance Your Internal Operations
Our Voice AI platform extends beyond customer-facing interactions to become a powerful tool for internal quality assurance and training.
AI for Quality Monitoring
Automatically perform internal test calls to audit and score frontline service quality. Get quantitative data on script adherence, tone, and problem resolution without manual effort.
Realistic Employee Training
Use the Voice AI to conduct realistic, scenario-based training for new and existing staff. The AI can act as a customer in various situations, providing a safe and scalable environment to practice and improve skills.
Ready to Transform Your Call Center?
Let our experts show you how Set Sail's Smart Voice AI can be tailored to your specific business needs. Arrange a free, no-obligation demo today.